The Detail Garage - Terms & Conditions
These terms and conditions are a legal binding agreement between you (the "user" the "customer") and The Detail Garage ltd ("we" "us" or "our") govern you to use our website www.thedetailgarage.co.uk, to use our services. By making a booking, leaving your vehicle with us, approving a quotation or otherwise instructing us to carry out work, you agree to these terms and conditions.
1. Condition of the Vehicle
Before work begins, we may inspect the vehicle and record its condition using written notes and/or photographs. We are not liable for any damage present before we receive the vehicle. Any known issues including electrical and mechanical to be mentioned prior to work commencing.
2. Deposits and payments
All packages excluding maintenance plans require a 25% none negotiable deposit via bank transfer to secure the booking. The remaining balance will be paid upon completion of the services via bank transfer, cash or card payment. 100% of the funds must be secured before any vehicle is released to the owner.
3. Cancellations and Refunds policy
Cancellations are none refundable excluding road traffic accidents serious injury or ill health. Rescheduling to be made no more than 48 hours of the booking confirmation my telephone call only. This policy ensures we are able to make other booking arrangements and protect ourselves from no shows.
4. Vehicle Contents and Personal Belongings
You should remove cash, valuables, important documents, electronic devices and other personal belongings before leaving the vehicle with us.
We are not responsible for loss or damage to personal belongings where the loss or damage was not caused by our negligence.
Where practical, we may ask you to remove items that interfere with the Services.
If we remove personal items from the vehicle in order to perform the services, we will place them in a secure location within the vehicle or premises where practicable.
Child seats must be removed by the owner prior to work commencing, We cannot take responsibility of removing and reinstalling in child car seats.
5. Inspection on Collection
We encourage you to inspect the vehicle when collecting it. If you believe that any part of the services has not been performed as agreed, please tell us as soon as reasonably possible so that we have an opportunity to inspect the vehicle and, where appropriate, put the service right.
We may ask for photographs, videos or other information to help investigate a complaint.
A failure to notify us immediately does not remove or reduce any statutory consumer rights that cannot legally be excluded.
6. Paint Correction and Machine Polishing
Paint correction and machine polishing involve the removal or reduction of a controlled amount of paint or clear coat.
We will select a suitable process based upon the condition of the vehicle and the result reasonably achievable.
We will not deliberately remove excessive paint or clear coat in pursuit of an unrealistic result.
Where a defect cannot safely be removed without creating a material risk to the paintwork, we may recommend correction to a safer level rather than complete removal.
7. Ceramic Coatings, Sealants and Protective Products
Where a coating, sealant or other protective product is applied, we will follow the relevant manufacturer's instructions as reasonably practicable.
Any manufacturer's warranty or guarantee is subject to the manufacturer's own terms and conditions. Unless expressly stated otherwise, the application of a coating does not guarantee that the Vehicle will be protected against all scratches, stone chips, chemical damage, staining or environmental contamination.
Where aftercare instructions are provided, you should follow them to maintain the intended performance of the product.
8. Photographs and condition records
We may take photographs and recordings during and after the services for personal portfolios and promotional purposes. Registration plates will not be visible in any circumstance.
9. Damage to the Vehicle
We will take responsible care to protect the Vehicle while it is in our possession. If we damage the Vehicle through our negligence or failure to exercise professional care and skill, we will take the steps to investigate and remedy the damage. Depending upon the circumstances, an appropriate remedy may include repair, rectification, compensation or another remedy required by law. We are not liable for any damage existing before the vehicle was handed to us.
10. Customer responsibilities
You must inform us on anything that may interrupt the services we provide. We may refuse work if the vehicle is excessively dirty or unsafe to carry out the services or not as described. Deposits may be forfeited in these cases.
Changes to These Terms
We may update these Terms from time to time.
The version of the Terms that applies to your booking will normally be the version provided or made available to you when you entered into the contract.
We will not retrospectively change agreed terms to your disadvantage without your agreement where the law requires your agreement.
LAST UPDATED: 16TH SEPTEMBER 2026